5dimes Contact Number
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The operator has said it will use the licence to operate “a comprehensive international operation”, targeting players across the world with the exception of the United States, where it announced last year it is making efforts to pursue licences.
5Dimes owner and board member Laura Varela said the licence was part its steps towards an ambitious goal of expansion across the globe. The expansion was made possible by a $46.8m settlement with the US Department of Justice, ending an investigation against the operator from the Attorney’s Office for the Eastern District of Pennsylvania and also included a requirement to block all US customers.
“This undertaking in the Isle of Man is a first step towards relaunching the 5Dimes brand in all legalized jurisdictions around the world,” Varela said. “We are excited to welcome back many of our loyal customers to our top-of-the-line gaming experience while keeping our eyes set on future expansion opportunities in additional legal and regulated markets in the near future.”
Varela added that the strong reputation of an Isle of Man licence made it an attractive jurisdiction from which to launch international operations.
5dimes Contact Number Phone Number
“This licensure is an exciting milestone for the 5Dimes brand,” Varela said. “The Isle of Man is a Tier-1 jurisdiction, known for its advanced approach to gambling and e-gaming legislation and its exceptional reputation in the international gaming community.
5dimes Contact Numbers
“The Isle of Man sets high standards for its gaming operators and players, and we look forward to upholding the same level of principles and innovation with the launch of 5Dimes.”
The operator will also establish a management and operations team base in the country.
- What is this action about?
5Dimes has reached an agreement with the U.S. Department of Justice and stopped serving the U.S. market until able to do a legal re-entry of it. Pursuant to the agreement, 5Dimes will return all U.S. customer funds. To serve this purpose, the Government has authorized 5Dimes to contract with a third-party claims administrator, to transfer the unclaimed funds to that administrator, and for the administrator to attempt to return those unclaimed funds to the customers. Any unclaimed funds remaining as of September 30, 2021 will be deemed forfeited to the U.S. Government.
Back To Top - Why did I receive a notice?
If you received the Notice, 5Dimes was not able to pay your account balance by the time they suspended their processing. Monies not refunded by the company were transferred to the 5Dimes Refund Administrator to continue the refunding efforts.
Back To Top - Will you report my information to U.S. law enforcement?
The U.S. Department of Justice did not request nor requires individual information reporting as a condition for authorizing the third-party administrator, 5Dimes Refund Administrator, to enter into and fulfill the contract of administering the return of 5Dimes U.S. customer unclaimed funds.
Back To Top - Who is eligible to receive a refund?
To qualify for a payment from the fund, you must satisfy the following eligibility criteria:
- You must have deposited funds into an account with 5Dimes; and
- Your account with 5Dimes must reflect a last known account balance of greater than $0.00.
You are excluded from participation in the account refund process if you are:
- a past or present employee of 5Dimes or any of its past or present affiliates;
- a past or present shareholder of 5Dimes;
- a past or present officer or director of 5Dimes or any of their past or present affiliates;
- a defendant in any civil action or a claimant in any forfeiture action brought by the Department of Justice related to the violations alleged in this action, or any related action (or any of his or her affiliates, assigns, heirs, distributees, spouses, parents, children, or controlled entities);
- a person who, has been the subject of criminal charges related to the violations alleged in this action, or any related action (or any of his or her affiliates, assigns, heirs, distributees, spouses, parents, children, or controlled entities); or
- a person who was flagged by 5Dimes as having engaged in improper conduct.
- I did not receive a postcard notice or an email notice, but I believe I am eligible for a 5Dimes account refund.
Please call or write to the 5Dimes Refund Administrator with your 5Dimes Customer ID, name, email, address, and phone number.
5Dimes Refund Administrator
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P.O. Box 3186
Portland, OR 97208-3186
1-888-490-0114 (Toll-free) - What happens if I do nothing at all?
Any funds remaining unclaimed as of September 30, 2021 will be deemed forfeited to the U.S. Government.
Back To Top - How do I submit a refund request?
Beginning November 16, 2020, you may file a refund request online using this website. To submit an online refund request, you will need provide the Unique ID and PIN provided on your Email or Postcard Notice. You will then have the opportunity to choose from the following payment options:
- PayPal
- Venmo
- Digital Mastercard.
- Physical Check
For payments $20,000.00 or more, physical check is the only payment option available. PayPal, Venmo, and Digital MasterCard are not available for payments over $19,999.99.
To start your refund request, please click here.
Refund requests can only be submitted online through this website. They will not be accepted via phone or mail.
Back To Top - How will I be paid?
All payments will be made in U.S. dollars.
Back To Top - Will taxes be deducted from any refund paid to me?
No, any tax liability is the responsibility of the individual receiving the payment. We do not offer any opinion or advice on whether a particular payment is taxable income. If you have any questions in this regard, you should consult with your tax advisor.
Back To Top - How do I contact the 5Dimes Refund Administrator?
You may contact the 5Dimes Refund Administrator at:
5Dimes Refund Administrator
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P.O. Box 3186
Portland, OR 97208-3186
1-888-490-0114 (Toll-free)